RESOLVED - EBSCO Databases Down

Update, 4:08 pm.
The situation below has been resolved.

There is a service outage with our EBSCO vendor. This is affecting all our EBSCO research databases, our FIND IT Discovery Service, our Books & DVD's catalogue and the Journals List.

The vendor is aware of the problem and is working on it.

In the meantime, databases from vendors such as Gale and Proquest are still working. You can also search our Classic catalogue for our books and DVD titles.

Posted by Patti Wilson, 11:23 am.

Library Services Updates

March 10, 2022

The UFV Library is open to all users

• UFV Library hours 

Mask Policy

• As of March 11, wearing a mask will become a personal choice in all indoor public spaces on all UFV campuses. More information for students is available in the Return to Campus Summary - Students document.

Food and Drink Policy 

• Covered drinks are allowed. No food of any kind is permitted.

 Security Warnings

• Please watch your valuables while visiting the library. Thefts do occur.
• Log off from a public computer, even if leaving it for only a few minutes. Incidents of unauthorized use under another student's account have occurred recently.

Borrowing and Returning Items

• You can sign out materials, pay fines, and return books at the service counter. More details are available here.
• If the book or DVD you want is checked out, you can place a hold on it.
• You may return items inside the library during opening hours or use our exterior book drops. 
• Chilliwack: Outside south entrance of A building
• Abbotsford: Outside north entrance of G building
• Fine payments may be made in person or by credit card over the phone. 
• If you have long-overdue items from the UFV Library, please return them or contact the library. Students’ ability to register for classes, get a transcript, or to graduate could be impacted if you have overdue items. 

Library Cards

• Your Campus card is your library card. You can get your card from the Campus Card office.
  

Off Campus Access to Library Resources

• Many of our best library resources are available online. Check here for details.

Computer Access and Study Spaces

• Study spaces and computers are now open for drop-in use in the UFV Libraries.
  
  

Chilliwack Computer lab A1202 hours (as of Sept. 13th, 2021)
Monday to Thursday	8:00 am - 10:00 pm
Friday	8:00 am - 6:00 pm
Saturday	8:00 am – 5:00 pm

 

• You can access computer lab software remotely, from off campus.
• More details on building openings and hours
• More details on Computer Lab hours at UFV

Where Can I Do My Online Course?

• UFV has set aside space for students to participate in an on-line class while they are on the Abbotsford and Chilliwack campuses.
• Students should be aware that the UFV provided computers are not equipped with cameras, so plan to bring your phone if you need to be seen or communicate other than through the Chat option. Headphones will normally be required, and you are asked to be respectful of those around you when speaking to your on-line classmates.
• Abbotsford 
• D 221 (computer equipped room) 8:30 am – 9:00 pm  Mondays, Thursdays, Fridays; 8:30 am to 2 pm Tuesdays; 8:30 am  - 11:00 am Wednesdays
• K 153 (classroom, supply your own device) 8:30 am to 6:00 pm Monday to Friday
•  Chilliwack 
• A 1202 (computer equipped room) 8:30 am to 8:30 pm, Monday to Thursday.  8:30 am to 4:30 pm Fridays

Group Work

• Do you need to get together with a group? Students now have access to a Zoom account through UFV.  "Zoom is a secure video conferencing platform that allows participants to collaborate, share screens, and conduct group activities from nearly any device."
• You can also book a group study room in the library

Reference Services

• You can ask questions and get help using the services listed below.
• Visit our service desk in person on either campus.
• AskAway online chat reference service.  
  
• Email reference services:  Email your library research questions to a UFV librarian. We will get back to you within 24 hours.
• Request an appointment:  you can request an online appointment with a reference librarian to get help with your research.  Please give us 3 days lead time.

Interlibrary Loans

• Interlibrary Loans services for journal articles and print books are fully operational. 

Course Reserves

• Course Reserves are available in the UFV Libraries
• If you require the course textbook, please contact the UFV bookstore. 

Faculty Support

• Library staff can help digitize course readings or media resources to put into Blackboard courses. Our intake forms are available here.
• Faculty may contact their  liaison librarian for assistance locating resources and creating virtual reading lists for online courses.
  
• Consult our Open Educational Resources LibGuide for help locating OER resources.
• The UFV Bookstore supports faculty and students with course textbooks. Please see their website for details on accessing print and electronic textbooks.

Online Library Assignments and Tutorials

• We have a number of online tutorials, videos and LibGuides. 
• Looking for help creating a bibliography? We have a new LibGuide on Using EndNote.
• For more help, consult our UFV Student Library Orientation LibGuide.

Updated: March 10, 2022

E-Book Central Downtime Dec 20 - 21/19

Proquest is conducting system maintenance on their E-Book Central platform. This will affect our e-book access in the following time window:
Friday, Dec. 20th - 6 pm. to Saturday, Dec. 21st - 4 am.

Downloading E-Books to Android Devices

August 8, 2019 Update

EBSCO ebooks appear to be downloading now to Android devices if using Adobe Digital Editions in place of Bluefire Reader.

July 30, 2019 Original Post

Most of our subscription e-books allow you to download the content onto your own device for 7 days. There have recently been problems downloading onto mobile Android devices.  Bluefire Reader has been pulled from the Google Play store.

Proquest has developed some interim procedures that can be used until a more permanent fix is in place.
This works well with books from Ebook Central.

EBSCO is still working to resolve the problems and have no solution to date. This affects books in their ebook Collection.

Please note: Downloading to computers and IOS devices have not been affected.

Posted by Patti Wilson

Sage Premier has off campus access problems

There is a problem accessing our Sage Premier database and Sage journals from off campus. We are currently working on resolving the issue and hope to have it fixed as soon as possible.

Posted by Patti Wilson, March 25, 2019

Journals List Problems Resolved (Aug 28, 2018)

UPDATE: This issue has now been resolved.

There is a problem with our Journals List not showing the locations and holdings for our print and online journals. We hope the vendor resolves the problem shortly. If you need assistance in the meantime, please contact the UFV Library.

Posted by Patti Wilson

Proquest Maintenance Aug 18/18

Several Proquest products will be unavailable due to system maintenance on August 18/18.
Proquest e-books have a maintenance downtime Sat. Aug. 18 from 9:00 am - 2:00 pm, and Proquest databases have a downtime Sat. Aug 18 from 7:00 pm to Sun. Aug. 19th 3 am.


Posted by Patti Wilson

RESOLVED Journals A-Z list not working June 6th

Update 2:55 PM
The problem with our Journals A-Z list has now been resolved. Our apologies for the inconvenience this may have caused you.


Our Journals A-Z is not working properly today. The problem has been reported to the vendor and we are waiting for a fix.  Please contact us if you would like information on a specific journal. We hope to have this resolved shortly.

Posted by Patti Wilson, June 6, 2018  9:35 am

UFV Library Catalogue problems resolved April 18th

Update (3:40 pm):
The problems with the UFV Library Catalogue have now been resolved.

 9:57 am
We are having problems with our UFV Library Catalogue this morning. Please use our FIND IT discovery service box to locate titles, call numbers and locations of UFV Library items.
We hope to have this problem resolved shortly.


Posted by Patti Wilson, April 18, 2018

ScienceDirect access problems again Jan. 16

January 16, 2018 4:00 pm
We are experiencing access problems on some computers again this afternoon. Elsevier Technical Support has been contacted. We apologize for any problems this may be causing our users.

Posted by Patti

Monday, January 8th at 11:52am
SCIENCEDIRECT ACCESS PROBLEMS HAVE BEEN RESOLVED.

Monday, January 8th at 10:50am.
We are currently experiencing problems accessing ScienceDirect, and we appreciate your patience while we investigate.  We will update this post once access has been restored.

Posted by Mary-Anne

Problems with URL's in UFV Library Catalogue - RESOLVED

UPDATE: This problem has now been resolved.

We have discovered problems with  some URL links to ebooks, streaming videos, etc. in our UFV Library Catalogue. The links on the Item Information screen are not always connecting to the correct target.


The links from the brief hit list and the URL links under the Catalog Record tab seem to be connecting without any problems, so use these instead.  We will be working to resolve this as soon as possible. Please call the library if you are having any difficulties.

 Posted by Patti Wilson, Oct. 20, 2017
Updated November 6, 2017